Kansas Family Medical Assistance
Manual (KFMAM)
Eligibility Policy - 5/5/2024
01000 >>> 01530 >>> 1530 >>> 1530.02
1530.01
1530.02 Civil Rights Complaint Processing System – Discrimination Complaints or Allegations - Upon receiving an oral or written complaint alleging discrimination or other civil rights issue, the entity receiving the complaint shall:
(1) Log the complaint on the KC-6501, provide a clear summary of the complaint.
(2) Send a copy of the KC-6501 to KDHE Eligibility Policy. Retain the original in the case file. The referral must be made within 2 days of the complaint.
(3) KDHE Policy will consult with KDHE Legal, Personnel Services, and, if necessary, Senior Leadership to determine corrective action.
(4) KDHE Policy will communicate the recommended corrective action approach to the entity receiving the complaint.
(5) The local entity is responsible for carrying out the corrective action. This may include oral or written explanation, interview, change in agency action, or assisting the complainant to either file for a fair hearing, or another action.
(6) If the complaint cannot be settled within 10 days to the satisfaction of the complainant, inform the complainants that the issued will referred for additional consideration.
(7) Local staff shall contact KDHE Policy for additional remedies. These may include contacting HHS, consultation with KDHE Legal or other agency division to resolve the complaint.
(8) As part of the corrective action, contact with Personnel Services may be necessary.
(9) Staff must cooperate with Personnel Services in investigation and resolution of the complaint, to include taking the necessary actions indicated by the investigation.
(10) Retain a copy of the completed form KC-6501 in the case file.